Self-Employed – San Antonio, TX (clients across Texas)

• Real Estate & Multi-Site Operations: Served as Director of IT & Operations for a regional real estate portfolio, leading an 11-person cross-functional team across property improvements, remodeling, and IT. Supported up to 50 active projects per month across 74 locations, reducing operational expenses by 30% in 6 months and cutting delivery timelines by 65% through standardized workflows and optimized procurement, contracts, and vendor management.
• Field Tools & Digital Workflows: Designed internal tools and integrated digital workflows for scheduling, documentation, and communication, increasing team productivity by 25% and improving project tracking, KPI visibility, and escalation handling.
• K–12 Education Programs: Led tech-enabled K–12 programs for a private school system, coordinating ~20 rotating subjects across multiple campuses and classes ranging from small groups to 30 students. Implemented technology to standardize scheduling, administration, and communication, improving program efficiency and consistency while managing curriculum, staffing, budgeting, and vendor relationships.
• Healthcare & Professional Services: Partnered with medical and professional practices to analyze operations, identify bottlenecks, and deliver digital solutions from concept through implementation. Improved patient intake workflows by 65% through process redesign and new systems, increased client inquiries by 32% via modernized web presence and digital marketing, and provided end-to-end small business IT support.
• Education & Wellness Programs: Built and ran a small education and training business delivering group workshops and classes for 15–300 participants, managing program design, scheduling, venue coordination, website and social media presence, marketing, finances, and AWS-hosted online workshops and classes.

SkinCareful – Texas (Remote/Online)

• Built and scaled a direct-to-consumer skincare brand with online and marketplace channels, owning IT, operations, digital strategy, and P&L.
• Increased revenue by 35% YoY through platform optimization, marketing automation, and conversion-focused UX improvements.
• Reduced inventory waste by 20% via SKU-level tracking, demand planning, and improved forecasting.
• Improved customer retention by 25% by refining user experience, support workflows, and post-purchase communication.
• Led supply chain, 3PL partnerships, and budgeting; cut cost of goods sold (COGS) by 15% through strategic sourcing and contract negotiations.
• Managed Shopify and related integrations, ensuring stable, secure, and scalable e-commerce operations.

Tenagra Corporation – Houston, TX

• Led 12-person IT team delivering secure, scalable hosting and web services for enterprise clients including IBM, Harley-Davidson, and Shell.
• Implemented automated server recovery and improved security posture for internet-facing systems, reducing off-hours workload and incidents.

NASA (via SAIC & Indyne Inc.) – Houston, TX

• Administered and secured nine external web servers for NASA and partners, handling performance, hardening, patching, and monitoring.
• Developed a secure web server and certificate authority for NASA’s tunnel server, improving secure access to internal resources.

NASA (via Barrios Technology) – Houston, TX

• Served as a Flight Controller in NASA’s Mission Control, administering Unix servers and supporting critical Space Station and Mission Control operations.
• Led an 8-person team developing Mission Control displays and tools, reducing task time by 65% and human error by 55%; earned NASA’s “Going the Extra Mile” award.

Stephen F. Austin State University – Nacogdoches, TX